Installation:

Requirements are a web server that runs PHP 4.0.5 (or better) and MySQL 4.1 (or better).

To begin the automatic installation process you must prepair your enviroment by doing the following:
Download the latest version of eTicket
Extract all files and folders from the compressed download file
Upload the contents to an appropreate directory on your webserver (eg: /public_html/helpdesk/)
Create a MySQL database using either command line or phpMyAdmin

All you need to do then is visit the install path that you uploaded to, for example if you uploaded to /public_html/helpdesk/ visit: http://www.example.com/helpdesk/install/ and follow the on-screen instructions.

To start the installation process you require to have "settings.php" and "automail-settings.pl" accessible for writing. You MUST do this by chaning their chmod to "666", you can usually do this via your FTP client, or via shell or command line by doing: chmod 666 [file]

Once installation is complete you can do the following:
Review the contents of "settings.php" and "automail-settings.pl", ensure settings meet your requirements
chmod "settings.php" and "automail-settings.pl" to 644, no further editing is required
chmod "automail.pl" to 755, must be executable
If you want attachments enabled you MUST chmod 666 your attachments directory
REMOVE the "install" directory from your server before you continue
Login to the admin area to configure the helpdesk
Setup email handling using the piping or pop3 method